How SenseTranslations delivers completed work and what to expect after payment.
All SenseTranslations services are delivered digitally by email or secure file transfer. No physical delivery is made unless separately agreed and quoted in advance.
| Service | Estimated delivery |
|---|---|
| Document & Notarial Translation | 2–4 business days |
| Literary & Editorial Translation | 5–10 business days |
| Technical & Scientific Translation | 3–6 business days |
| Legal & Regulatory Translation | 3–7 business days |
| Audiovisual & Subtitle Translation | 3–7 business days |
| Medical & Pharmaceutical Translation | 4–8 business days |
These are estimates. Confirmed delivery date is provided in writing after scope confirmation. Large projects are scheduled individually.
Timelines begin from scope confirmation and receipt of all source materials. Business days: Monday to Friday, excluding Italian national holidays and local Sicilian public holidays.
Within one business day, we will contact you to: confirm order details and scope; confirm specialist assignment; confirm delivery date; request any additional materials needed.
Translation delivered in the same format as the source document unless a different format is requested at the time of order. Subtitle files delivered in the format specified. Certified translations delivered as PDF with sworn declaration.
Express 48-hour priority scheduling is available for projects up to 5,000 words. Confirmed delivery date provided at scope confirmation. Express add-on fees are non-refundable once work has begun.
If delivery is delayed beyond the confirmed date due to causes within our control, you may request a 10% reduction in project price for delays exceeding 2 business days. This does not apply where delay is caused by late receipt of materials or late responses to clarification requests.
Delivery queries: info@sensetranslations.com. Include your Stripe receipt reference.